The 11i Order Capture integration process required running two concurrent programs:

Concurrent program #1 "Service Contracts Order Capture Integration" did three jobs:

1. Get the data from ASO queues.
2. Insert the data into OKS_REPROCESSING.
3. Launch the Reprocess order concurrent program

Concurrent program #2 "Service Contracts Order Reprocessing Program" was responsible for the creation of contracts by picking the data from the OKS_REPROCESSING table.

In R12 the ASO queues are no longer used and the Service Contracts Order Capture Integration program is obsoleted. 

The R12 Order Capture integration has the following changes:

• OM places the data directly into OKS_REPROCESSING table.
• Users directly run "Service Contracts Order Processing Program" for the creation of contracts.
• There is no Service Contracts Order Capture Integration concurrent program.
• If upgrading to R12, you need to run the Service Contracts ASO Queue Migration to get the data from ASO to OKS after the upgrade.

Notes:
(a) in both 11i and R12 the Workflow Background Process concurrent program must also be running, so that deferred workflows are progressed.

If SC is not created after all of the steps, try using ‘Reprocess Order' functionality in Service Contracts Manager responsibility. Query the records having a status of Error. Select the ones you want to reprocess and then click the 'Submit' button.
 

Order management has a flexibility to create multiple or Single SC from single order.

Warranties can be automatically created upon the sale of goods or services in Oracle Order Management, while extended warranties and service agreements can be authored directly in Oracle Service Contracts.

Coverage start date for warranties can be synchronized with the installation date of the covered equipment.