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Project Manager, ServiceNow Experience 4-6 years
Job Description
US Citizenship Required
Yes
Currently, we are seeking qualified candidates for a Solution Design Manager, ServiceNow opening to join our IT Operations and Security organization.
What You Will Do
Project Management - Lead execution of ServiceNow projects by managing project scope, tasks, goals, deliverables, resources and timelines in accordance with the Client Delivery Methodology and tools
Budget & Resource Planning - Develop and manage ServiceNow project plans, resources and budget using Client tools
Requirements Specification - Collaborate with process partners to clearly define the required landscape specifications and resource requirements needed to deliver the project objective(s)
Cross Functional Collaboration - Maintain a critical communication channel with the Client Infrastructure Project Delivery team, Vertical Leads, and any strategic or other 3rd party vendors to ensure successful implementation of the project solution.
Validation Testing - Ensure a thorough testing plan to include all components of the system meet specifications and maintain integrity.
Process Documentation - Ensure internal processes, procedures, tools and infrastructure are documented, maintained with accuracy, and adhered to in day to day operations. Ensure testing results are documented in the appropriate tools.
Governance - Lead the Cient governance and oversight activities including project tollgates and other reviews as necessary for your respective projects; Constantly monitor and report on progress of the project to all stakeholders
Requirements gathering - Translate functional requirements into technical requirements
Build relationships - Be a customer advocate ensuring that processes make IOS easy to do business with
Training & Communication - Work with the Client Subject Matter Experts, Vertical Leads, and any strategic or other 3rd party vendors to create and/or manage the change management, communication and training plans
Incident Analysis - To regularly review performance and trends and facilitate mitigation of incidents of all types and to provide recommendations for service improvement during the project lifecycle
Metrics Reporting - Ensure appropriate reporting on key service performance and quality metrics are established
Qualifications:
What You Need to Succeed
Education - Bachelor's degree in Business Administration, Computer Science, Information Systems
Education - ITIL Foundations certificate
Experience - 5+ years of IT related assignments of increasing scope,
Experience - At least 1-2 yrs of ServiceNow experience
Accountable - Ability to demonstrate ownership, both individual and shared, to achieve results
Collaborative - Ability to work beyond boundaries in a team environment
Intelligent Risk Taking - Ability to think out of the box and take decisions with adequate data
Self-Starter - Strong bias for action and sense of urgency
Agile Learner - Ability to apply learning in multiple contexts or new conditions
Communication - Strong verbal/written communication skills
Leadership - Ability to motivate and influence others to achieve results
Customer Focused - View proposals and solutions through the eyes of the customer
Customer Focused - Customer focused with strong interpersonal skills that will enable relationships
Integrity - High integrity team player who has a record of winning the confidence and trust of colleagues
Analytical - Detail oriented, with strong analytical, organizational and decision-making skills
Solutions Focused - Proactive with a continuous improvement mindset to challenges
Change Agent - Ability to recognize opportunities and drive changes to achieve higher results
Tolerance for Ambiguity - Confidence in the face of adversity and an ability to work through uncertainty
Multi-tasking - Ability to handle multiple competing priorities and effectively manage deadlines
