Job Description

Overview:

• Drive and execute functional design, testing, change management and end-user acceptance for projects and enhancements related to customer data.
• Interpret large and complex data sets to distill insights; connect disparate ideas into cohesive, well-grounded recommendations using creative and analytical thinking
• Provides data analysis and recommendations for the correction, enhancement and/or development of ad-hoc and canned end-user reports
• Create reliable solution plans that include cost estimates and optimized delivery approaches by working with the business and partner teams, enforcing governance and compliance activities for the solution
• Collaborate with other technical architects leads and teams to develop strategy, implement and evolve it overtime
• Translate business requirements into system solutions
• engage with business users to understand the requirements and articulate the value proposition. Create BRDs, FRDs, and PowerPoint presentations for senior leadership.
• Suggest best practices and opportunities for improvement through automation or simplification
• Assist in System Portfolio Management and Strategic Roadmap
• Build productive relationships with a global IT team, including BSAs, developers & DBAs
• Support the Customer BSA team in driving a vision of Customer 360

Skills:

• Technology Skillsets: System Architecture, Data Analysis, Value Proposition, Data Management, Business Analysis
• 10+ years of experience working with go-to-market systems and data platforms and at least 4+ years of experience working on solution design and systems architecture in a cloud application SaaS environment
• 3-5 years demonstrated analytical skills, to evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, summarize low-level information to general understanding statements, and distinguish solution ideas from requirements. Business process mapping, requirements gathering sessions and documenting detailed business requirements.
• Experience with Sales and Marketing Applications (Salesforce, Marketo)
• Experience as a business data analyst or related role in supporting large data projects with a focus on data modeling / advanced business analytics. Exposure to data management application and architecture and Customer Data Model experience
• Strong familiarity and experience in designing solutions to scale business functions involved in the end-end customer journey
• Understand and utilize data to make data-driven decisions on designs, solutions and use data to same to guide others in making decisions and future strategy planning
• Familiarity with data warehouses, SQL and the ability to query, join and transform data from multiple sources
• Deep understanding of Lead, Account, Contact and Opportunity Management
• Excellent written/verbal communication skills
• Ability to establish a working relationships with personnel at all levels in the organization